English Translation of References
Books
DeMarco, Tom. (1982). Controlling software projects: Management, measurement and estimation. Yourdon Press, New York.
Drucker, Peter F. (2001). The essential Drucker. Harper Business.
Kaplan, Robert S; &Norton, David P. (2001). The strategy-focused organization: How balanced scorecard companies thrive in the new business environment. Harvard Business School Press, Boston, MA.
Mills, Albert J; Durepos, Gabrielle; &Wiebe, Elden. (Eds.). (2010). Encyclopedia of case study research (Vol. 1). California: SAGE Publications Inc.
Parmenter, David. (2015). Key performance indicators: Developing, implementing, and using winning KPIs. John Wiley & Sons, New Jersey.
Patton, Michael Quinn. (1990). Qualitative evaluation and research methods (2nd ed.). Newbury Park, CA: Sage.
Rigby, Darrell; &Bilodeau, Barbara. (2009). Management tools and trends. Bains and Co., US.
Trull, Timothy J; Prinstein, Mitch J. (2012). Clinical psychology. Boston: Cengage Learning.
Articles
Abu Eid, Emad Mohammad; &Jirjees, Jassim Mohammed. (2015). “Application of Key Performance Indicators (KPIs) in the UAE public libraries: An analytical study”. QScience Proceedings, The Special Libraries Association-Arabian Gulf Chapter 21st Annual Conference 2015: 2 http://dx.doi.org/10.5339/qproc.2015.gsla.2
Amaratunga, Dilanthi; &Baldry, David. (2003). “A conceptual framework to measure facilities management performance”. Property Management, 21(2), pp. 171–189.
Attride-Stirling, Jennifer. (2001). “Thematic networks: An analytic tool for qualitative research”. Qualitative Research, 1, pp. 385–405.
Badri, Masood A; Davis, Donald; &Davis, Donna. (1994). “A study of measuring the critical factors of quality management”. International Journal of Quality & Reliability Management, 12(2), pp. 36–53.
Braun, Virginia; &Clarke, Victoria. (2006). “Using thematic analysis in psychology”. Qualitative Research in Psychology, 3(2), pp. 77–101.
DeToni, Alberto Felice; &Tonchia, Stefano. (2001). “Performance measurement systems-models, characteristics and measures”. International Journal of Operations & Production Management, 21(1/2), pp. 46–71.
Fagan, Jody Condit. (2014). “The suitability of web analytics key performance indicators in the academic library environment”. The Journal of Academic Librarianship, 40(1), pp. 25–34.
Flin, R; Mearns, K; O’connor, P; &Bryden, R. (2000). “Measuring safety climate: Identifying the common features”. Safety Science, 34(1-3), pp. 177–192.
Ghalayini, Alaa. M; Noble, James. S. (1996). “The changing basis of performance measurement”. International Journal of Operations & Production Management, 16(8), pp. 63–80.
Gosselin, Maurice. (2005). “An empirical study of performance measurement in manufacturing organizations”. International Journal of Productivity and Performance Management, 54(5/6), pp. 419–437.
Hall, Matthew. (2008). “The effect of comprehensive performance measurement systems on role clarity, psychological empowerment and managerial performance”. Accounting Organizations and Society, 33(2–3), pp. 141–163.
Heckl, Diana;& Moormann, Jürgen. (2010). “Process performance management”. In: Handbook on Business Process Management 2(pp. 115–135). Springer, Berlin.
Holmes, Ann; &Parsons, Fiona. (2016). “The institutional HE quality perspective”. In: (Jeremy Atkinson, Editor.) Quality and the academic library: Reviewing, assessing and enhancing service provision. London: Chandos, pp. 17–26.
Ittner, Christopher D;& Larcker, David F. (1998). “Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction”. Journal of Accounting Research, 36, pp. 1–35.
Leong, G. K; Snyder, D. L; &Ward, P. T. (1990). “Research in the process and content of manufacturing strategy”. Omega, 18(2), pp. 109–122.
Mapes, John N; New, Colin; &Szwejczewski, Marek. (1997). “Performance trade-offs in manufacturing plants”. International Journal of Operations & Production Management, 17(10), pp. 1020–1033.
Neely, Andy; Gregory, Mike; &Platts, Ken. (2005). “Performance measurement system design: A literature review and research agenda”. International Journal of Operations & Production Management, 25(12), pp. 1228–1263.
Poll, Roswitha. (2008). “The cat’s pyjamas? Performance indicators for national libraries”. Performance Measurement and Metrics, 9(2), pp. 110-117.
Sadler-Smith, Eugene; Spicer, David P;& Chaston, Ian. (2001). “Learning orientations and growth in smaller Firms”. Long Range Planning, 34(2), pp. 139–158.
Star, Sequoia; Russ-Eft, Darlene; Braverman, Marc T; &Levine, Roger. (2016). “Performance measurement and performance indicators: A literature review and a proposed model for practical adoption”. Human Resource Development Review, 15(2), pp. 151–181.
Swiatek, Cecile. (2019). “European academic libraries Key Performance Indicators (KPI): How comparison helps decision making”. Performance Measurement and Metrics, 20(3), pp. 143–158.
Velimirović, D; Velimirović, Milan; &Stanković, Rade. (2011). “Role and importance of Key Performance Indicator Measurement”. Serbian Journal of Management, 6(1), pp. 63–72.
White, Gregory P. (1996). “A survey and taxonomy of strategy-related performance measures for manufacturing”. International Journal of Operations & Production Management, 16(3), pp. 42–61.
Standards
ISO 9707:2008: “Information and documentation — Statistics on the production and distribution of books, newspapers, periodicals and electronic publications”. (Retrieved from: https://www.iso.org/standard/36314.html)