عنوان مقاله [English]
Purpose: This paper identifies the quality of information services in the Tehran Holy Defense [ie Iran-Iraq War, 1980-1987] Museum.
Method/Research Design: Aself-designed questionnaire and a checklist were used for data gathering. The questionnaire was distributed among 200 visitors of different social strata (such as school, university, and seminary students, martyrs’ survivors, disabled veterans and employees of different public bodies, like the Defense Industries Organization, the Foundation of Martyrs and the Veterans’ Affairs and Fire Departments. Data was gathered on different days.
Findings: Services at the Museum consist of a website, movies, print media, brochures, rotating and digital bulletins, museum objects, and the division of halls and guides among different subjects. 39.5% of visitors were satisfied with the services. Social role had the highest score at 40%, following by cultural at 37.5%, religious at 30% and research at 22.5%. Lack of proper standards and management in information services were among the highest deficiencies, according to respondents.
Conclusion: There is significant difference between proper information services and visitors' satisfaction. In other words, the better information services offered, the more visitors will be inclined to visit the museum.