کتاب
DeMarco, Tom. (1982). Controlling Software Projects: Management, Measurement and Estimation, Yourdon Press, New York.
Drucker, Peter F. (2001). The Essential Drucker. Harper Business.
Kaplan, Robert S; Norton, David P. (2001). The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Harvard Business School Press, Boston, MA.
Mills, Albert J; Durepos, Gabrielle; Wiebe, Elden. (Eds.). (2010). Encyclopedia of case study research (Vol. 1). California: SAGE Publications Inc.
Parmenter, David. (2015). Key performance indicators: developing, implementing, and using winning KPIs. John Wiley & Sons, New Jersey.
Patton, Michael Quinn. (1990). Qualitative evaluation and research methods (2nd ed.). Newbury Park, CA: Sage.
Rigby, Darrell; Bilodeau, Barbara. (2009). Management Tools and Trends. Bains and Co., US.
Trull, Timothy J; Prinstein, Mitch J. (2012). Clinical Psychology. Boston: Cengage Learning.
مقاله
Abu Eid, Emad Mohammad; Jirjees, Jassim Mohammed. (2015). “Application of Key Performance Indicators (KPIs) in the UAE Public Libraries An Analytical Study”. QScience Proceedings, The Special Libraries Association-Arabian Gulf Chapter 21st Annual Conference 2015:2 http://dx.doi.org/10.5339/qproc.2015.gsla.2
Amaratunga, Dilanthi; Baldry, David. (2003).“A conceptual framework to measure facilities management performance”. Property Management, 21(2), pp171–189.
Attride-Stirling, Jennifer. (2001). “Thematic networks: an analytic tool for qualitative research”. Qualitative Research, 1, pp 385–405.
Badri, Masood A; Davis, Donald; Davis, Donna. (1994). “A study of measuring the critical factors of quality management”. International Journal of Quality & Reliability Management, 12(2), pp 36–53.
Braun, Virginia; Clarke, Victoria. (2006). “Using thematic analysis in psychology”. Qualitative Research in Psychology, 3(2), pp 77–101.
DeToni, Alberto Felice; Tonchia, Stefano. (2001). “Performance measurement systems-models, characteristics and measures”. International Journal of Operations & Production Management, 21(1/2), pp 46–71.
Fagan, Jody Condit. (2014). “The Suitability of Web Analytics Key Performance Indicators in the Academic Library Environment”. The Journal of Academic Librarianship, 40(1), pp 25–34.
Flin, R; Mearns, K; O’connor, P; Bryden, R. (2000). “Measuring safety climate: identifying the common features”. Safety Science, 34(1-3), pp 177–192.
Ghalayini, Alaa.M; Noble, James.S. (1996). “The changing basis of performance measurement”. International Journal of Operations & Production Management, 16(8), pp 63–80.
Gosselin, Maurice. (2005). “An empirical study of performance measurement in manufacturing organizations”. International Journal of Productivity and Performance Management, 54(5/6), 419–437.
Hall, Matthew. (2008). “The effect of comprehensive performance measurement systems on role clarity, psychological empowerment and managerial performance”. Accounting Organizations and Society, 33(2–3), pp 141–163.
Heckl, Diana; Moormann, Jürgen. (2010). “Process performance management”. In: Handbook on Business Process Management 2, pp 115–135. Springer, Berlin.
Holmes, Ann; Parsons, Fiona. (2016). “The Institutional HE Quality Perspective”. In:(Jeremy Atkinson, Editor.) Quality and the Academic Library: Reviewing, Assessing and EnhancingService Provision. London: Chandos, pp 17–26.
Ittner, Christopher D; Larcker, David F. (1998). “Are nonfinancial measures leading indicators offinancial performance? An analysis of customer satisfaction”. Journal of Accounting Research, 36, PP 1–35.
Leong, G.K; Snyder, D.L; Ward, P.T. (1990). “Research in the process and content ofmanufacturing strategy”. Omega, 18(2), PP 109–122.
Mapes, JohnN;New, Colin; Szwejczewski, Marek. (1997). “Performance trade-offs in manufacturing plants”. International Journal of Operations & Production Management, 17(10), PP 1020–1033.
Neely, Andy; Gregory, Mike; Platts, Ken. (2005). “Performance measurement system design: a literature review and research agenda”. International Journal of Operations & Production Management, 25(12), pp 1228–1263.
Poll, Roswitha. (2008).“The cat’s pyjamas? Performance indicators for national libraries”.Performance Measurement and Metrics, 9(2), pp 110-117.
Sadler-Smith, Eugene; Spicer, DavidP; Chaston, Ian. (2001). “Learning orientations and growth in smaller Firms”. Long Range Planning, 34(2), pp 139–158.
Star, Sequoia; Russ-Eft, Darlene; Braverman, Marc T; Levine, Roger. (2016). “Performance Measurement and Performance Indicators: A Literature Review and a Proposed Model for Practical Adoption”. Human Resource Development Review, 15(2), 151–181.
Swiatek, Cecile. (2019). “European academic libraries Key Performance Indicators (KPI): How comparison helps decision making”. Performance Measurement and Metrics, 20 (3), pp 143–158.
Velimirović, D; Velimirović, Milan; Stanković, Rade. (2011). “Role and importance of Key Performance Indicator Measurement”. Serbian Journal of Management, 6(1), PP 63–72.
White, GregoryP. (1996). “A survey and taxonomy of strategy-related performance measures for manufacturing”. International Journal of Operations & Production Management, 16(3), pp 42–61.
استانداردها
ISO 9707:2008: “Information and documentation — Statistics on the production and distribution of books, newspapers, periodicals and electronic publications”. (Retrieved from: https://www.iso.org/standard/36314.html)